Not so Turbo Taxes

You know.. you pay a service that says they take care of everything for you.  And then you get a letter from the IRS saying, no, bucko, we need this form that your service claimed you don't need. So you fill it out, not sure 90% of the time if you're doing it right, then you find, yep, you didn't need it. But you still have to send it in.  Now, if the service (cough, TurboTax) just would have sent it in just to be on the safe side, you wouldn't have had this trouble.  Grrr..